Prevention is always better than cure. Likewise, establishing a quality culture through effective management for good and service production is better done from business fundamentals. Instead of making adjustments and patches later along the line as defects and problems arise.
Unlike traditional management approaches, thats precisely how proactive quality management ensures the best results through principles, concepts, and knowledge transferred during high profile courses such as MBA in Quality Management.
Primarily, the fork in the road of production leads either to proactive or reactive quality management.
Proactive And Reactive Quality Management
Irrespective of where you get your MBA in Quality Management, producers will need to understand how to naturally integrate quality into products. Usually, this is accomplished by ensuring that only the highest quality products leave the production line. Normally, this means the production process needs to include several types of inspections, numerous KPIs, and metrics.
At least, that’s the norm in many organizations. However, this approach to quality management has one problem – It is reactive.
Take a second look at this quality control method in light of value streams and it becomes clear that neither metrics nor inspections deliver the customer any value. Best case scenario, this approach aids in the discovery and resolution of defective goods after production.
Worst case scenario, some defects go undetected as is the case with callback of products in some companies.
Obviously, inspections and KPIs are useful tools in quality management. However, they shouldn’t be the only tools that determine the production of quality products.
Ultimately, reactive quality management results in higher costs and defective products relative to proactive quality management.
So what’s the path to proactive quality management?
Instituting a Quality Culture
Undoubtedly, one of the best ways to instill proactive quality management is through investment in high-value courses such as an MBA in Quality Management. But how does an MBA in Quality Management translate to the right quality culture for an entire organization?
Primarily, this is achieved through an in-depth understanding of quality and defects in light of the value of continuous improvement of all aspects of production.
To instill the principles of quality management acquired through lessons in an MBA in Quality Management, a team must shift gears into a lean mindset. Next, the entire production and organization need to adopt continuous improvement in all aspects of the operation.
This way, the entire product development process is influenced, even down to the way workers perceive quality.
Below are some changes required to establish a quality culture:
- Value-centric mindset
- Waste consciousness during production
- Continuous and smooth workflow
- Upstream leadership
- Removal of unnecessary bottlenecks
- Judicious investment of resources
- Evaluations and ongoing improvement
Critically analyzing operations, even down to the minutest tasks in the context of workflow and value stream of the entire team, department, and organization, influences quality management at all levels.
Translating Principles Into Practices
Proactive quality management becomes effective in businesses where everyone on the team becomes mindful of their role in the grand scheme of quality control.
Having established a continuous improvement culture, every aspect of organizational operation such as work process, policy, and decision-making becomes part of the quality control system.
Below is the list of principles and mental conditioning that results in quality at every stage of work:
- Do not ship, build, or accept defects
- Defects cannot leave workers, team, or station
- Self-organized teams take proactive actions
- Standardization of policies, processes, and quality
- Suggestions for continuous improvement are welcomed
Given these principles and mindsets, it’s easy to see how an MBA in Quality Management becomes vital for professionals looking to specialize in this field.
Benefits of Investing in Quality
There are a number of significant benefits for persons and organizations that can invest in building continuous improvement and value-centered mentality for quality management. Some of these benefits include the following:
- Saves valuable time since no problems are passed on throughout the production process
- Ensures better production flow and efficiency since less time is spent on inspections and reiterations
- Cuts down inspections and testing costs through built-in improvement principles and quality control measures
- Shortens overall delivery time and raises the bar for higher quality and higher profit margins
Emphasizing proactive quality management for the sake of a better production process makes investments in MBA in Quality Management very necessary and reasonable. Moreover, a formal education offers the foundation and resources to engrain the value, quality, and improvement on quality in the production process.